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The Secretarial and Office Professional Ethics
Copyright © 2001-2005  

The ethics of a Secretary and Office Professional are moral principles relating to the job that you will be bound by.  These requirements are automatically taken on board when you accept any position as a Secretary or Office Professional and you will be expected to uphold them at all times.  You really do take the Secretarial Oath when you become a Secretary.  

Ethics  - No 1

• Confidentiality - Always keep information private and confidential about the firm you work for and its clients.  Never repeat sensitive information even if you are in a discussion where everyone is wondering what is happening and you know.  Always be trusted. 

Ethics - No 2

• Honesty - do not take the credit for something you did not do and do not let someone else enjoy the credit for something you did do!  Always tell the truth.  Trust me, you will be more credible with both your boss and fellow workers.

Ethics - No 3

• Loyalty - always be loyal to your boss and company.  Never sell them out at any cost.  However, having said this, your boss also has to prove to you he/she is worthy of your loyalty. Do not get caught up in the office gossip.  If you display your loyalty you will receive the same in return.

Ethics - No 4

• Reliable - show you are reliable.  Be punctual for work and meetings at all times, and remember, always take the relevant documentation with you to the meetings. Do not abuse the 'sickie'.  You just never know what your future holds in relation to your health. Ensure every task you are given is completed on time and to the best of your ability.

Ethics - No 5

• Responsible  - Prove you are responsible by setting priorities and carrying out tasks in a timely manner.  Always meet deadlines when they are given.  Your boss puts his/her confidence in you. Write yourself a 'to do' list - even if its priority changes 10 times a day. Do not delegate if the job cannot be done as efficiently and accurately as you would have done it.  If you do delegate, always check that the project is on track time wise.  Do not just forget about it because someone else is doing it.

Ethics - No 6

• Work unsupervised -  Always keep your work up to date and be productive.  Meet deadlines. Priorities, and priorities. Every day write up a list of the tasks you need to undertake to ensure none are overlooked and have them in priority order.  

Ethics - No 7

• Be Co-operative - always assist and share your expertise with your colleagues wherever it is possible.  Always be happy to carry out duties asked of you....but also know when to say 'No' (gently) and explain why you can not do the task asked of you.  Do not overload yourself.  It is becoming more popular in the workplace these days for Secretaries to take on the training role within their organization.

Ethics - No 8

• Flexibility - If its 5.00pm and your boss needs an important report typed and faxed immediately - do it!  The best jobs are where you have a 'give and take' arrangement.  You just never know when you may want an hour off at a minute's notice to attend an emergency.

Ethics - No 9

• Multi-Skilling - Learn as much as possible about computer programs and other positions in the organization.  You just may need this knowledge when you apply for  advancement within the firm.  This is also particularly useful as you are usually the one who has to show the boss how to use some of the computer programs.  The trend these days is for the boss to have more 'hands on' with software e.g. e-mail, spread sheeting.  Like I said above, you could be asked to take on training too if you were familiar with the programs.

Ethics - No 10

• Bribery - Do not be tempted to accept gifts or favors from internal or external clients just in case there's an underlying reason.  Always follow your Company's procedures and policies.  Very rarely you will ever get something for nothing - there is usually always a trade-off. You may end up paying the ultimate price - your job! 

Incorporate the above ethics in your role and you will find both your boss and your work colleagues will respect you as a person and your position as a secretary.

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See below the type of information you can access right here:

What does the Role of a Secretary entail
The Secretarial role is not for everyone even though it is challenging and changing. See if you have the desired qualities.

Learn how to use Tips and Tricks in your Secretarial role
Working with tips and tricks could make all the difference in making you number one in your profession.  See what time saving and other techniques you can use in your daily routine.

Is there such a thing as Secretarial Ethics?
Secretaries throughout the world would certainly work using a code of Ethics - see how the ethics we have developed can assist you in becoming a valuable member in the workforce and could even assist you in climbing the corporate ladder. 

Books written specifically for the Secretarial profession
Books are still an invaluable learning aid used by the Secretary and great for continual reference.  You will be surprised how just one piece of advice will be used over and over in the office and as times continue to change you will have the need to reference these books time and time again.  

Does the one resume suit all the Secretarial jobs you apply for?
You need to know what to include, what not to, and most importantly how to adapt your resume to the job you are applying for. 

Have your say when you visit the Secretarial Forum
A forum is available for you to share or seek information, comments or advice.  Please feel free to post your questions.

Free Office Tutorials in the following are available

Telephone Etiquette - Do you answer the telephone correctly?  Are you friendly and let the caller know you're listening and interested?  If not, don't distress, we have a lesson for you that will make your Company proud. 

Making Appointments - you will learn how to make appointments and what information your Manager needs so he has all the facts and is prepared. Only then will the meeting will be successful.

Writing Correspondence - Step by step instructions on how to lay out your office correspondence with all the relevant information.  You will even learn how to write your letter so the message is conveyed to the recipient successfully.

All about Meetings - There are many aspects to be aware of to make a meeting run smoothly.  If you are the key person responsible for setting up meetings from preparing meeting notices and agendas, to taking minutes of the meeting, you are in the right place.  You can choose formats and tools that will make your job easier.

Useful Links for any Secretary
Check out the links we've made available for you to be kept informed, save time, and awareness of training available.

Need training to master the advance or basic techniques
The training offered on this site is focused to assist you in your day to day duties whether you need to learn the basics first before proceeding to the more advanced lessons.  You make the choice.

A Secretarial Newsletter
What better way to keep informed then signing on to receive a copy of the www.secretarialsite.com newsletter.  It's totally FREE.

What is MOUS Certification?
Find out more about this certification.  You can even take the exam and receive your MOUS certificate.  If you're not quite ready, take the courses that you need to enable you to become certified.

Executary Seminars
The Secretarial Site has up to date news on various seminars focused towards Secretaries, Office Professionals, executive Secretaries, Administrative Assistants, and Personal Assistants, in locations that may suit you.

Recommended Employment Agencies
Employment agencies are listed in selected countries to save you time.

Can you touch type, or, do you know your typing speed?
You can quickly and easily take a typing test to check your speed.  You can learn to increase your speed and best of all you will learn how to touch type. 

Need to translate this website into another language?
Go now to the website that will make translation easy. All you need to do is copy and paste this URL   http://www.secretarialsite.com into the window on the website.

When is Administrative Professional's Day/Secretaries Day
Administrative Professional's Day is always the last Wednesday in the last full week of the month of April and this full week is dedicated to Administrative Professionals.  Mark it now in your diary so you and your fellow workers can celebrate.  Better still, spread the word and enter it into your Manager's diary so he/she is made aware of it.

But what happened to Secretaries Day?  It has been renamed to Administrative Professional's Day!  Did you know the National Secretaries Association, now known as IAAP, began this special recognition. 

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